Frequently Asked Questions

What is so special about thewineshop.ie?

thewineshop.ie offers you the very best wine in Ireland, at the very best prices. We became frustrated when we tasted fantastic wines at trade tastings, but couldn’t find them in the shops!

We have pulled together all these wines (and more) under one website. All the wines are extremely high quality and great value for money.

Additionally:

• You can order whatever you like! You don’t have to order a 12 bottle case of the same wine. You can mix and match.
• The minimum order is €15, so you can pretty much order whatever quantity you like.
• We only charge a nominal €5 towards delivery costs up to €195. Orders over €195 are free delivery.
• We will supply you with tasting and winery notes for every wine you select.

I can’t see the wine that I want?

We can source most wines available in Ireland and give you the best price possible. Email us at stewart@winesandhampers.ie and we’ll try our very best to get your wine.

How do you select your wines?

We attend nearly every wine tasting in Dublin, tasting and judging wines from all around the world. We judge the wines on their quality rather than their cost. Our wines have made this list on their own merits and we stand over every wine. We believe that all of our wines, regardless of price, are exceptional quality.

What is the minimum order?

The minimum order is €15. Although it’s more economical to order a few more bottles!

How much is delivery?

We only ask you to pay a €5 contribution towards the delivery of your wine, for orders up to €195. For orders greater than €195, delivery is FREE. Delivery is limited to Ireland at present.

Are there any hidden costs?

No. VAT at the current rate is already included in the bottle price on the website.

How is delivery made?

We will use a reputable courier service to deliver your wine and therefore ask you to supply a contact phone number and a delivery address where there will be someone there to accept delivery.  Delivery will generally be within 2 - 4 working days.

What about the vintages of your wines?

We will always deliver the current vintage available. If the website specifically states a vintage, then this will be the vintage delivered to you. If that vintage is not available, we will contact you to discuss an alternative. If you have any questions about the vintage of a wine you have purchased please do not hesitate to contact us. Premium Bordeaux will generally include the vintage in the title.

What happens if the wine is Out-of-Stock?

We will notify you of any delay to your order and if the wine is going to be out of stock for more than a couple of days, we will contact you to offer you an alternative wine of equal or higher price at no extra cost to yourself.

Do I have to order a 12 bottle case?

No you don’t. You can order whatever quantity you require, but the minimum quantity is 2 bottles.

Do I have to order a 12 bottle case of the same wine?

No, unless you want to! You can mix and match any of the wines.

What packaging will you use?

We will try to be as ‘green’ as possible and will re-use boxes as much as we can. Therefore, if you ordered a mixed case, your wine may turn up in another producers box! Sometimes we will have to use a new box. Our supplier of new packaging uses recycled and recyclable materials and is committed to sustainable production techniques.

What if the wine is damaged when it arrives?

This is rare and we hope it doesn’t! If your wine does not arrive in a reasonable condition, please notify us as soon as possible. We will arrange to pick-up the wine and rectify the problem at our expense. If your wine is visibly damaged, please refuse to take delivery of the wine and request that it be returned to us. We will resolve the issue as quickly as possible.

Can I collect my own wine?

Yes, we can make an arrangement for you to collect if you wish. Please contact us to make an arrangement.

Can I include a personalised card or gift tag?

Yes. All deliveries will include a free tag that we can write your own personal message in.

Alternatively, you can send us a card or letter for inclusion in the package before it gets delivered.

We can also include greetings card which we can write your own personal message in. (the cost of the greetings card is €2.50 - please e-mail stewart@winesandhampers.ie with your request.)

Can I have my package gift wrapped?

Yes. We can giftwrap certain items but they’ll then need to be placed in a new, larger cardboard box for delivery. Please e-mail us with your request and we’ll be happy to help. (stewart@winesandhampers.ie)